Refunds policy

Effective Date: 01/01/2025
Company: Elite Mobile Lab Co.

We strive to provide excellent service with every test. However, due to the nature of our services, the following refund policy applies:

Non-Refundable Services

• Once a DNA or drug test has been collected and submitted to the lab, no refunds can be issued.

• Mobile service fees are non-refundable once the technician is dispatched.

Cancellations

• Cancellations made at least 24 hours in advance may be eligible for a partial refund, minus a $25 scheduling fee.

• Same-day cancellations or no-shows will not be refunded.

Rescheduling

• You may reschedule one time at no charge if you notify us at least 12 hours in advance.

• Additional reschedules may incur a $20 fee.

Failed or Incomplete Tests

If a test cannot be completed due to client refusal, lack of ID, or uncooperative behavior, no refund will be issued.

Questions or Refund Requests

Please contact us:
Email: info@elitemobilelab.net
Call: (210) 634-2114